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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nikita Palmer

April 9, 2024

1  out of  5 rating by Nikita Palmer
"ROXANN SCAM SCAM SCAM: Started services here last month with Roxann she failed to tell me that the quote she offered me was lower because she wanted me to install drivers safety on my car. She called today and stated because it was never installed my discount was taken off now I have a way higher bill. All she could say was I’m sorry I thought I told you I can give you a $15 gift card. As if that supposed to help. I asked to speak with a manager and she declined I will be going in person tomorrow"
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Emily Garcia

March 19, 2024

5  out of  5 rating by Emily Garcia
"I cannot speak highly enough of Donnie Britt State Farm Agent. From the moment I walked in, I was greeted with warmth and professionalism. Donnie and his team, go above and beyond to ensure their clients receive top-notch service. JoAnn, in particular, stood out to me with her exceptional knowledge, attention to detail, and genuine care for my insurance needs. She patiently answered all my questions, provided valuable insights, and guided me through the entire process with ease. Thanks to JoAnn and the entire team, I now feel confident and secure with my insurance coverage. I highly recommend Donnie Britt State Farm Agent to anyone in need of reliable insurance services."
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Kristina Mason

March 19, 2024

5  out of  5 rating by Kristina Mason
"Very good experience with this office. Spoke with Joann. She was very kind, professional and most of all patient with me. She answered all of my questions, throughly. I appreciate her taking the time to give me the best quote possible."
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Erfan Ullah

January 23, 2024

1  out of  5 rating by Erfan Ullah
"I was there to purchase insurance for my car but there was lady I believe name is Juana was rude and acted unprofessional plus she quoted me very high so my suggestion stay away from this state farm agent ."
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Khalil Omaid

January 23, 2024

1  out of  5 rating by Khalil Omaid
"Stay away from this location there is lady I believe name is Juana is very rude and acting unprofessional plus she charged me few time hide payments I have no idea why they are hired her ,,👎🏿👎🏿👎🏿👎🏿👎🏿"
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arlett miranda

January 6, 2024

1  out of  5 rating by arlett miranda
"Started with them from a recommendation for vicky, was great until I encountered Sonia over the phone that made my whole experience with this location uncomfortable. She needs proper training for customer experience in order to make her customers feel comfortable and welcomed instead like if customers owe her something. I transferred agents because I won’t pay for someone to treat me this way."
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Olga Rodriguez

December 1, 2023

5  out of  5 rating by Olga Rodriguez
"Vicki is the best!! She is always available to answer any questions I have and always goes above and beyond to help resolve any issues that arise. She deserves 10 STARS!!"
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Hannah katka

November 30, 2023

1  out of  5 rating by Hannah katka
"Still waiting for a call from Joanne to discuss my policy changes lol."
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Ernest Enriquez

October 11, 2023

1  out of  5 rating by Ernest Enriquez
"We've been insured through State Farm for 15+ years now and they've been good until recently. After recent hail storms they have been fighting us tooth and nail about replacing/repairing our roof. Since this experience I would not recommend them to anyone for homeowners. Insurance is supposed to be a protective service not one you have to wonder if they'd even cover you. Do your due diligience."
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Lora Torres

September 11, 2023

5  out of  5 rating by Lora Torres
"Great customer service"
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Joshua Diaz

November 14, 2022

5  out of  5 rating by Joshua Diaz
"Lets start off by saying this office has the best interest of the CONSUMER in mind on every recommendation (service) the present. Right off the bat the interaction was personable and seamlessly easy! If you have the pleasure to work with Vicky just know that you are in good hands. She will work for you!"
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Omaid Omaid

October 11, 2022

1  out of  5 rating by Omaid Omaid
"The reason I give them 1 star they rise my insurance from $190 to $350 without any reason also the front desk lady is really rude and unprofessional I believe her name is Roxana I suggest every one to stay away from this office ,,!"
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Giovanni Garza Jr

July 10, 2022

5  out of  5 rating by Giovanni Garza Jr
"Mrs. Sonia is amazing!!"
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Emilio Hernandez II

April 27, 2022

5  out of  5 rating by Emilio Hernandez II
"Statefarm peoples were very helpful"
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Manisha Pal

November 15, 2021

5  out of  5 rating by Manisha Pal
"Vicky was very helpful to us and quickly helped with the best quotes for rental and car bundle She as well helped to cancel our existing insurance. Thanks a lot!"
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Esther Reyes

October 12, 2020

5  out of  5 rating by Esther Reyes
"Donnie and his staff are super."
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Kyle Makatura

September 23, 2020

5  out of  5 rating by Kyle Makatura
"10/10 Would recommend talking to Vicky! She goes above and beyond for her customers, even helped me coordinate picking something up from another agent in a different city! Great job everyone! :)"
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Mary Picacio

September 22, 2020

5  out of  5 rating by Mary Picacio
"Always the best service. Everyone is fantastic."
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Angie Lizettee

July 28, 2020

5  out of  5 rating by Angie Lizettee
"Vicky is the best! She always is a pleasure to talk to and really cares about your best interest!"
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Deborah Flores

February 18, 2020

5  out of  5 rating by Deborah Flores
"The ladys are always willing to help great service"
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Catalina Rodriguez

October 29, 2019

5  out of  5 rating by Catalina Rodriguez
"The best Insurance in the nation. Go Donnie Britt and staff Vicky Cervantes"
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Ely Guadalajara

September 6, 2019

5  out of  5 rating by Ely Guadalajara
"Very helpful staff ♥️"
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Evan Champion

February 21, 2019

5  out of  5 rating by Evan Champion
"I’ve been insured with Donnie britts office for over 24years. They always make me feel like family when I walk through the door. Never had had a bad experience here. I’ve referred multiple pleople here and they also love them. If you want honest people I recommend you come here they’ll also treat you like family. I also recommend you speak with Vicky, she is the best."
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September 7, 2018

2  out of  5 rating by Lucia
"I've always had a hard time here. They barely answer the phone, when I moved I couldn't contact them. I went down there to say I'm switching my renters insurance. I said I found a better policy "Are you sure?" she asked me. I proceeded to explain exactly how. She just said "Oh". Not to mention my tiny 2013 Yaris is costing me $155 a month without the multi-line discount but my husband still has policies with them? Same coverage for the car with Texas Farm Bureau is $86. The renters is a tad more but it covers catastrophe, so you get full amount listed minus deductible. Plus no additional fees for weapons over a certain dollar amount. It covers work equipment that you own but use for work. State Farm hasn't been all bad but the prices and types of coverage limitations just do not fit with what many Texans need."